Course Overview
The Effective Communications course is designed to help professionals enhance their verbal, nonverbal, and written communication skills. It explores the fundamentals of communication, the psychology behind interpersonal interactions, and strategies for adapting to various audiences and contexts. Learners will practice active listening, purposeful questioning, giving feedback, and managing difficult conversations—all while developing emotional intelligence and self-awareness.
Participants will also address common communication barriers, improve their ability to communicate across cultures and channels, and gain tools for effective collaboration, leadership, and remote work. Through real-life scenarios, interactive activities, and personal reflection, learners will assess their current skill and create action plans to build the confidence and competence to become even more impactful communicators.
What You Will Learn:
- By the end of this course, participants will be able to:
- Explain the key components of the communication process, including sender, message, channel, receiver, and feedback.
- Apply active listening and effective questioning techniques to enhance clarity and mutual understanding in conversations.
- Interpret and respond to nonverbal cues to improve interpersonal interactions and emotional awareness.
- Give and receive feedback constructively, using established models to promote growth and positive dialogue.
- Identify and overcome common barriers to communication
- Adjust communication styles to suit different audiences, contexts, and workplace dynamics.
- Communicate assertively and respectfully, especially in challenging conversations or conflict situations.
- Use written and digital communication effectively, ensuring clarity, professionalism, and appropriate tone.
- Facilitate collaborative communication in team settings, including meetings, group tasks, and cross-functional projects.
- Develop a personal action plan to improve communication effectiveness in both professional and personal contexts.
Designed for:
This course is ideal for professionals at all levels, including team members, managers, customer-facing staff, and anyone seeking to improve communication effectiveness in personal or workplace interactions.
Delivery Format:
- Training offered over 1 or 2 days depending on client need. This material can also be split into multiple half-day sessions rather than full days
- Available as in-person, virtual, or hybrid delivery. The course includes presentations, group discussions, role-plays, assessments, and personalized feedback.
