Interpersonal skills are central to the quality of professional interactions. They enable you to create a climate of trust, promote cooperation, manage disagreements with respect and get your message across clearly and convincingly.
Listening, empathy, assertiveness and the ability to give useful feedback are essential collective skills for communicating with ease, contributing positively to team dynamics and resolving tensions constructively.
This training course aims to develop these key skills through a practical and interactive approach tailored to the specific situations encountered by participants.
Knowing how to listen actively, without interrupting or judging, enables you to better understand the needs and points of view of others. Empathy promotes respectful communication and builds trusting relationships.
Expressing your ideas, needs and limits clearly and respectfully, without aggression or passivity: assertiveness is a key skill for balanced and constructive exchanges.
Feedback is a powerful lever for helping people and relationships to progress. This training course teaches methods for giving useful, motivating and respectful feedback, and for receiving feedback with an open mind.
By developing their interpersonal skills, participants strengthen their ability to influence others positively, gain support and actively contribute to a healthy and cooperative working environment.
The training course is based on practical input, interactive exercises, role-playing and discussions between participants to help embed learning in everyday working life. It encourages experimentation, taking a step back and individual reflection.
This course is delivered in French and English
